What we corrected, and stale figures still circulating

August 4, 2026

Inconvenience-claim payment clock re-anchored to receipt of the claim

Earlier versions of this site, following a fact-sheet paraphrase, anchored the moving company’s 30-day inconvenience-claim payment window to the customer’s initial contact. The 2026 Tender of Service §B.11.d(1) anchors it to receipt of the inconvenience claim. The ruleset and calculator now use the Tender of Service wording.

August 4, 2026

Quick-claim cap confirmed at a flat $2,000

The published quick-claim settlement cap is $2,000 total per shipment with payment within 5 calendar days, per both the February 2024 and March 2026 DoD Personal Property Claims fact sheets. Earlier $1,000 and $1,500 figures still circulate; they reflect older vintages of the program.

August 4, 2026

POV inconvenience figures ($30/day, $210 cap) removed

A widely repeated "$30 per day up to $210" figure for privately owned vehicle inconvenience could not be found in the 2026 Tender of Service, DTR Part IV (including the POV chapter), or the DP3 Claims and Liability Business Rules. It was removed from this site rather than shipped unverified.

August 4, 2026

Pre-2020 60-day settlement rule removed

A rule stating the moving company had 60 days to settle claims of any size for pickups before May 15, 2020 could not be found in any current governing document, and every claim window for such shipments has long expired. All pickups now show the verified 30/60-day split (CLBR 2.4.1).

"75 days to keep full replacement value"

Guides still describe a 75-day notice window tied to full replacement value. Under the current published rules, the notice window is 180 calendar days from delivery for both notice forms (CLBR 2.3.3.2) — the 75-day figures apply only to HHG shipments picked up before May 15, 2020 and NTS shipments before July 1, 2021. Full replacement value turns on filing the itemized claim within the filing window (9 or 12 months, keyed to pickup date), not on a 75-day notice.

"You have 9 months to file" — stated without the 2026 fork

For shipments picked up on or after May 15, 2026, the published filing window is 12 months from delivery (2026 Tender of Service). The 9-month window applies to earlier pickups. Guidance that states one number for all shipments is describing only part of the current rule.

DD Form 1840 / 1840R as the notice forms

Current DP3 shipments use the "Notification of Loss or Damage AT Delivery" and "…AFTER Delivery" forms, with entry in DPS (CLBR 2.3.3, 2.13). The DD 1840/1840R names are legacy.

Old liability caps ($5,000 / $4 per pound / $50,000)

For shipments picked up on or after May 15, 2022, the published maximum liability is the greater of $10,000 or $6.00 times the shipment’s net weight in pounds, capped at $75,000 (CLBR 1.1.4). The older figures apply only to earlier pickups.